Sephora Sales and Service Leader

Sephora is a global beauty retail leader known for an extensive assortment of prestige cosmetics, skincare, and fragrance brands. Operated within the LVMH group, Sephora combines high-touch in-store experiences with digital innovation and invests in training and development to elevate retail talent across its network.

1. Lead and motivate the store team to deliver exceptional client experiences and achieve sales targets through coaching by example.
2. Drive individual and store performance via expert product recommendations, client engagement, and personalized service.
3. Coach, mentor, and develop team members through onboarding, ongoing feedback, and targeted training on products, services and loyalty programs.
4. Oversee daily store operations including inventory handling, visual merchandising, store standards, and loss-prevention practices.
5. Support scheduling and staffing to ensure consistent coverage during peak retail hours (nights, weekends, holidays).
6. Foster an inclusive, collaborative culture that promotes openness, accountability and a safe shopping environment.
7. Ensure compliance with company policies and operational procedures to maintain a high-quality client experience.

1. Minimum 2 years of leadership experience in retail, hospitality or service environments (3+ years preferred).
2. Proven ability to coach and develop teams to meet sales and service objectives.
3. Strong client service orientation with demonstrated sales performance.
4. Excellent verbal communication and interpersonal skills.
5. Comfortable working in a fast-paced, dynamic retail environment and adaptable to changing priorities.
6. Availability for flexible scheduling including nights, weekends and holidays; reliable attendance and punctuality.
7. Physical ability to lift and carry up to 50 pounds.

1. Retail sales
2. Client engagement
3. Coaching and development
4. Product knowledge
5. Visual merchandising
6. Inventory management
7. Loyalty program execution
8. Strong written and verbal communication
9. Shift scheduling

Minimum 2 years of supervisory or leadership experience in retail, hospitality, or a customer-facing service environment; 3+ years preferred.

High school diploma or equivalent required; post-secondary coursework in business, retail management, or related fields preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates a fast-paced, inclusive retail culture focused on learning, diversity and client-centric service. As part of LVMH’s selective brands, the organization emphasizes continuous development, collaborative teamwork and high standards of retail excellence.