Sephora Sales and Service Leader

Sephora is a leading global beauty retailer and a member of the LVMH group, celebrated for its curated assortment of prestige cosmetics, skincare and fragrance brands and a high-touch client experience. The retailer emphasizes talent development, inclusivity and a culture of continuous learning to support store-level leadership and customer engagement.

1. Lead by example to drive sales performance and deliver exceptional client experiences through expert product knowledge and personalized recommendations.
2. Coach, mentor and develop store team members; provide ongoing feedback, training and performance management to elevate individual and team results.
3. Manage daily store operations including inventory control, visual merchandising standards and adherence to company policies and procedures.
4. Execute loyalty and service initiatives to increase client retention and lifetime value.
5. Foster an inclusive, collaborative environment that supports diversity, open communication and employee engagement.
6. Ensure punctuality, staffing coverage and reliable execution of scheduled shifts during peak retail hours (nights, weekends, holidays).

1. Minimum 2–3 years of leadership experience in retail, hospitality or a client-facing service environment.
2. Proven ability to coach teams to achieve sales targets and deliver consistent service excellence.
3. Strong sales aptitude with a client-first mindset and demonstrated success in driving conversion and average transaction value.
4. Excellent verbal communication and interpersonal skills; comfortable delivering product education and training.
5. Ability to work a flexible schedule including nights, weekends and holidays; reliable attendance and punctuality.
6. Physically able to lift and carry up to 50 pounds.

1. Client service
2. Coaching and mentoring
3. Sales performance management
4. Product expertise (beauty/cosmetics)
5. Visual merchandising
6. Inventory management
7. Loyalty program execution
8. Floor leadership

Typically requires 2–3 years of leadership experience in retail, hospitality or a comparable customer-facing environment, with demonstrated ability to coach teams and achieve measurable sales results.

High school diploma or equivalent preferred; additional retail, cosmetology or sales training is a plus.

Comprehensive healthcare and wellbeing benefits (eligibility applies).

Sephora cultivates an inclusive, fast-paced retail environment that prioritizes client experience, innovation and ongoing professional development. As part of the LVMH family, the brand balances commercial rigor with strong employee learning programs and a commitment to diversity and belonging.