Sephora Sales and Service Leader

Sephora is a global beauty retailer and destination for cosmetics, skincare, fragrance and wellness, known for its breadth of brands and emphasis on client experience and product discovery. The company operates a fast-paced, retail-first environment with strong investment in training, inclusivity, and digital integration; it is part of the LVMH group of luxury maisons.

1. Lead by example to coach, motivate and develop the sales team to deliver exceptional client service and achieve store sales targets.
2. Drive daily sales performance through expert product recommendations, personalized client consultations and proactive clienteling.
3. Support onboarding and continuous learning initiatives, ensuring team proficiency in product knowledge, loyalty programs and brand activations.
4. Oversee daily store operations including inventory control, visual merchandising standards, and adherence to company policies and safety procedures.
5. Foster an inclusive, collaborative work environment that promotes teamwork, accountability and high standards of client experience.

1. 3+ years of retail, hospitality or service experience, including a minimum of 2 years in a leadership or supervisory capacity.
2. Demonstrated track record of meeting or exceeding sales targets and driving team performance.
3. Excellent verbal communication and interpersonal skills with proven coaching ability.
4. Flexible availability to cover peak retail hours (nights, weekends and holidays) and meet full-time scheduling requirements (30–40 hrs/week).
5. Physically able to lift and carry up to 50 pounds and perform routine store operational tasks.

1. Leadership and team coaching
2. Client engagement and personalized selling
3. Product knowledge and training delivery
4. Visual merchandising
5. Inventory management
6. Loyalty program operations
7. Retail operations and compliance

At least three years of experience in retail, hospitality or customer-facing service roles, with a minimum of two years in a supervisory or leadership position responsible for coaching teams and driving sales.

High school diploma or equivalent required; post-secondary education in business, retail management or hospitality is a plus.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates an inclusive, beauty-forward workplace that celebrates diversity and creativity. The company emphasizes ongoing training, talent development and a client-centric mentality within a fast-paced retail culture.