Sephora Sales and Service Leader

Sephora is a leading prestige beauty retailer and a member of the LVMH group, renowned for its curated mix of global and niche brands, innovative retail concepts, and customer-centric service. The brand emphasizes product expertise, experiential retail, and continuous learning, offering career pathways across store operations, merchandising, and corporate functions.

1. Lead, motivate and coach a sales team to deliver exceptional client service and achieve sales and KPI targets.
2. Model and reinforce Sephora’s client-first service standards through direct selling, product demonstrations, and personalized recommendations.
3. Drive team development by providing ongoing feedback, onboarding support, and targeted training in product knowledge, loyalty programs, and service excellence.
4. Support day-to-day store operations including inventory handling, receiving, loss prevention, visual merchandising and maintaining presentation standards.
5. Contribute to workforce planning and ensure reliable coverage across peak retail hours, including evenings, weekends and holidays.
6. Foster an inclusive, collaborative store culture that promotes engagement, openness and a positive shopping experience for clients and colleagues.

1. Minimum 3 years of retail, hospitality, or service industry experience, including at least 2 years in a leadership or supervisory capacity.
2. Proven ability to coach, motivate and develop frontline sales associates to meet or exceed targets.
3. Demonstrated fluency in consultative selling, client engagement and product education.
4. Excellent verbal communication and interpersonal skills with a client-centric demeanor.
5. Capacity to work a flexible schedule and reliably meet required weekly hours (Full Time: 30–40 hrs/week).
6. Physically able to lift and carry up to 50 pounds.

1. Client engagement
2. Coaching and team development
3. Visual merchandising
4. Inventory management
5. Product knowledge and training delivery
6. Retail operations
7. Sales performance management
8. Loyalty program execution

Minimum three years of experience in a retail, hospitality, or service environment, with at least two years in a leadership or supervisory role responsible for coaching and driving sales performance.

High school diploma or equivalent required; post-secondary coursework or certification in retail management, business, cosmetology or a related field is preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates a culture centered on inclusivity, continuous learning and product expertise. The environment prizes creativity, collaboration and high standards of client service, offering opportunities for progression within a globally recognized beauty brand.