Sephora Sales and Service Leader

Sephora is a global leader in beauty retail known for its expansive assortment of prestige brands, experiential store environments and emphasis on product education and client service. As part of the LVMH group, Sephora combines entrepreneurial retail energy with the resources of a luxury conglomerate, offering development pathways across merchandising, store operations and brand partnerships.

1. Lead by example to achieve store sales targets through exceptional client engagement and personalized product recommendations.
2. Coach, mentor and develop sales associates to elevate service standards, product knowledge and individual performance.
3. Drive daily operational excellence including inventory accuracy, visual merchandising and adherence to store standards.
4. Support onboarding and continuous learning initiatives for service excellence, loyalty programs and brand activations.
5. Foster an inclusive, team‑oriented culture that prioritizes client experience and employee engagement.
6. Manage scheduling, punctuality expectations and coverage for peak retail periods (nights, weekends, holidays).
7. Ensure compliance with company policies and maintain a safe, enjoyable shopping environment.

1. Minimum 3 years of progressive leadership experience in retail, hospitality or a client‑facing service environment.
2. Proven track record of coaching teams to meet or exceed sales and service KPIs.
3. Excellent verbal communication and interpersonal skills with a client‑first mindset.
4. Ability to learn and share product knowledge quickly and to train others effectively.
5. Available to work 30–40 hours per week, including nights, weekends and holidays; reliable attendance and punctuality required.
6. Physically able to lift and carry up to 50 pounds.

1. Client engagement and clienteling
2. Coaching and performance management
3. Visual merchandising
4. Inventory management and stock control
5. Sales techniques and upselling
6. Product knowledge and training delivery
7. Loss prevention awareness
8. Point‑of‑sale (POS) operations

Minimum 3 years of leadership experience in retail, hospitality or service, with demonstrable success coaching teams, driving sales and delivering excellent client experiences.

High school diploma or equivalent required; postsecondary coursework or credentials in business, retail management or hospitality preferred.

Comprehensive healthcare and wellbeing benefits (eligibility‑based).

Sephora cultivates a fast‑paced, client‑centric retail culture that prizes diversity, inclusion and continuous learning. The environment rewards hands‑on leadership, product expertise and collaborative coaching to build high‑performing teams.