Sephora Sales and Service Leader

Sephora is a global beauty retailer known for an expansive assortment of prestige cosmetics, skincare and fragrance brands. As part of the LVMH group, Sephora operates high-energy retail environments that emphasize product expertise, experiential client service and continuous learning. The brand is recognized for investment in talent development, inclusive workplace initiatives and a fast-paced retail culture.

1. Lead by example to inspire and motivate store team members to deliver exceptional client service and achieve sales targets.
2. Coach, mentor and develop associates through ongoing feedback, formal training and performance conversations.
3. Drive client engagement through expert product knowledge, personalised recommendations and loyalty program activation.
4. Support daily store operations including inventory control, visual merchandising and maintaining brand presentation standards.
5. Execute onboarding and continuous learning initiatives to ensure team competency in service excellence and brand programmes.
6. Foster an inclusive, team-oriented culture and uphold company policies to create a safe and welcoming shopping experience.
7. Maintain flexible availability to meet scheduling requirements during peak retail hours (nights, weekends and holidays).

1. Minimum 2 years of leadership experience in retail, hospitality or a customer-facing service environment.
2. Proven ability to coach teams and drive performance against sales and service KPIs.
3. Strong client-service and selling skills with excellent verbal communication and interpersonal abilities.
4. Comfortable working in a fast-paced, target-driven retail environment and quick to learn product knowledge.
5. Physically able to lift and carry up to 50 pounds; punctual and reliable with consistent attendance.

1. Team leadership and coaching
2. Client engagement and consultative selling
3. Product knowledge (beauty/cosmetics)
4. Visual merchandising
5. Inventory management
6. Store operations and loss-prevention
7. Effective verbal communication

Minimum 3 years of experience in retail, hospitality or a service environment, with at least 2 years in a leadership or supervisory capacity.

High school diploma or equivalent; college coursework or degree in a related field preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates an energetic, beauty-focused workplace that values diversity, inclusivity and professional development. Employees are encouraged to advance through hands-on learning and coaching within an innovative retail environment under the LVMH umbrella.