Sephora Sales and Service Leader

Sephora is a global specialty beauty retailer known for a curated assortment of prestige cosmetics, skincare and fragrance. As part of the LVMH group, Sephora combines luxury retail standards with high-energy, trend-driven merchandising and a strong focus on talent development and inclusive client experiences.

1. Lead and inspire the store team by modelling exceptional client service and selling behaviors.
2. Coach, develop and provide ongoing feedback to associates to elevate individual and team performance.
3. Drive sales and conversion through proactive client engagement, expert product recommendations, and loyalty program promotion.
4. Support daily store operations including inventory control, receiving, loss prevention and visual merchandising standards.
5. Ensure adherence to Sephora policies and safety standards while creating an inclusive, client-first shopping environment.
6. Maintain reliable attendance and flexible availability to cover peak retail hours (nights, weekends, holidays).

1. Minimum 3 years of leadership experience in retail, hospitality, or customer-service environments.
2. Proven ability to coach teams to meet and exceed sales and service objectives.
3. Strong communication, interpersonal and conflict-resolution skills.
4. Deep enthusiasm for beauty products with aptitude for quickly learning and sharing product knowledge.
5. Ability to perform physical tasks associated with retail (able to lift and carry up to 50 pounds).

1. Team coaching and leadership
2. Client engagement and sales conversion
3. Product knowledge (beauty/cosmetics)
4. Visual merchandising
5. Inventory management
6. Point-of-sale (POS) operations
7. Excellent verbal communication

Minimum three years of progressive leadership experience in retail, hospitality, or client-service settings with a demonstrated track record of coaching teams to achieve sales and service goals.

High school diploma or equivalent required; college coursework or degree in business, hospitality, or a related field preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates a high-energy, inclusive retail culture that emphasizes training, creativity and expertise in beauty. The environment rewards client-centric performance and fosters diversity, belonging and continuous professional development.