Sephora Sales and Service Leader

Sephora is a leading global beauty retailer and a member of the LVMH group, recognized for an extensive assortment of prestige cosmetics, skincare and fragrance brands. As an employer, Sephora emphasizes skill development, inclusive customer experiences and rapid internal mobility within a high-energy retail environment.

1. Lead by example to inspire, coach and develop store team members to deliver exceptional client service and meet sales targets.
2. Drive store performance through proactive client engagement, personalised product recommendations and expert product knowledge.
3. Provide regular feedback, conduct onboarding and facilitate continuous learning across service excellence, loyalty programs and brand initiatives.
4. Oversee daily store operations including inventory control, visual merchandising and adherence to company policies and store standards.
5. Manage scheduling reliability and ensure coverage during peak retail hours (nights, weekends, holidays).
6. Promote an inclusive, collaborative culture that supports team wellbeing and client-first behaviours.

1. Minimum 3 years of retail, hospitality, or service experience, with at least 2 years in a leadership or supervisory capacity.
2. Proven ability to coach, motivate and develop a frontline team to achieve sales and service objectives.
3. Demonstrated excellence in client service, sales conversion and relationship building.
4. Outstanding verbal communication and interpersonal skills.
5. Availability to work a flexible schedule and meet the required 30–40 hours/week, including nights, weekends and holidays.
6. Physically able to lift and carry up to 50 pounds.

1. Team leadership and coaching
2. Client engagement and sales conversion
3. Product knowledge and merchandising
4. Inventory management
5. Loyalty program execution
6. Excellent verbal communication

Minimum 3 years of retail, hospitality, or service experience, including at least 2 years in a supervisory or leadership role driving team performance and client service.

High school diploma or equivalent required; post-secondary coursework or professional training in retail, hospitality or related fields preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates a fast-paced, client-centric culture that prizes inclusivity, creativity and continuous learning. The company encourages hands-on development and internal mobility, fostering a collaborative environment where diverse perspectives are valued.