Sephora Sales and Service Leader

Sephora is a global leader in prestige beauty retail, operating an extensive portfolio of international and niche brands alongside its own private-label offerings. As part of the LVMH group, Sephora combines a strong retail and digital footprint with a brand-led, client-centric approach, investing in talent development, product expertise and innovative shopper experiences.

1. Lead and inspire the store team by modelling exceptional client service and sales behaviours.
2. Coach, develop and provide ongoing feedback to team members to elevate performance and deliver career growth.
3. Drive sales and conversion through personalised client engagement, product recommendations and expert knowledge.
4. Oversee onboarding and continuous learning initiatives, ensuring team proficiency in loyalty programs, product expertise and brand activations.
5. Support daily operations including inventory control, stock replenishment, visual merchandising and maintaining store standards.
6. Manage scheduling expectations and ensure reliable coverage during peak retail hours (nights, weekends, holidays).
7. Uphold company policies, loss-prevention procedures and create a safe, inclusive shopping environment.

1. Minimum 2–3 years of leadership experience in retail, hospitality or a customer-facing environment (store-level leadership preferred).
2. Proven ability to coach and motivate teams to achieve sales and service targets.
3. Strong sales acumen with consistent client service results and ability to drive conversion.
4. Excellent verbal communication and interpersonal skills; comfortable presenting product knowledge and recommendations.
5. Ability to work a flexible schedule including nights, weekends and holidays; punctuality and consistent attendance required.
6. Physically able to lift and carry up to 50 pounds.

1. Coaching
2. Team leadership
3. Client engagement
4. Retail sales
5. Product knowledge
6. Visual merchandising
7. Inventory management
8. Scheduling
9. Communication
10. Customer service

Minimum 2–3 years of leadership experience in retail, hospitality, or service; 3 years preferred for this role. Demonstrated track record of coaching teams and achieving sales results.

High school diploma or equivalent required; post-secondary coursework in retail management, business, cosmetology or a related field is a plus.

Comprehensive healthcare and wellbeing benefits (eligibility applies).

Sephora cultivates an inclusive, fast-paced retail culture focused on client obsession, product expertise and continuous learning. The workplace emphasizes collaboration and personal development, encouraging team members to build careers through coaching, performance feedback and brand-led training.