Sephora Sales and Service Leader

Sephora is a leading global beauty retailer known for a broad portfolio of prestige cosmetics, skincare and fragrance brands. As part of the LVMH group, Sephora emphasizes product expertise, experiential retail and talent development within a fast-paced, consumer-focused environment.

1. Lead by example to inspire, coach and motivate store team members to deliver exceptional client service and exceed sales targets.
2. Drive sales performance through expert product knowledge, personalised recommendations and hands-on client engagement.
3. Coach for growth by providing regular feedback, conducting training and supporting career development for team members.
4. Oversee daily store operations including inventory tasks, visual merchandising, loss prevention and maintenance of store standards.
5. Support onboarding and continuous learning related to service excellence, loyalty programs and brand initiatives.
6. Manage scheduling expectations and ensure coverage during peak retail periods (nights, weekends, holidays).
7. Uphold company policies and create a safe, inclusive and enjoyable shopping environment for clients and staff.

1. Minimum 2–3 years of leadership experience in retail, hospitality or a client-facing service environment.
2. Proven track record of meeting or exceeding sales goals and driving team performance.
3. Excellent communication, interpersonal and coaching skills with the ability to develop talent.
4. Strong client service orientation and deep interest in beauty and product education.
5. Flexibility to work varied shifts including nights, weekends and holidays; reliable attendance and punctuality.
6. Physically able to lift and carry up to 50 pounds.

1. Client engagement and relationship building
2. Team coaching and development
3. Product knowledge (cosmetics, skincare, fragrance)
4. Visual merchandising and store presentation
5. Inventory management and loss prevention
6. Point-of-sale (POS) operations and cash handling

2–3 years of supervisory or leadership experience in retail, hospitality or a service-driven environment, demonstrating the ability to coach teams and deliver consistent sales results.

High school diploma or equivalent required; college coursework or a degree in business, retail management or a related field preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based); Inclusion & Belonging initiatives and workplace accommodations as needed.

Sephora cultivates an inclusive, education-driven retail culture where creativity, product expertise and client experience are paramount. The environment rewards collaboration, continuous learning and visible leadership, with an emphasis on diversity and professional development.