Sephora Sales and Service Leader

Sephora is a global prestige beauty retailer known for a broad assortment of cosmetics, skincare and fragrance brands and a client-centric retail experience. As part of the LVMH group, Sephora combines luxury retail standards with intensive training, strong brand partnerships and a focus on diversity, inclusion and talent development across its store network.

1. Lead and inspire store team by modeling exceptional client service and sales behaviours.
2. Coach, mentor and develop team members through ongoing feedback, onboarding and product training to elevate performance and retention.
3. Drive sales performance through expert product knowledge, clienteling, personalised recommendations and loyalty program activation.
4. Oversee day-to-day store operations including inventory control, visual merchandising, loss prevention and maintenance of company standards.
5. Manage scheduling and ensure reliable coverage during peak retail periods (nights, weekends, holidays).
6. Promote an inclusive, collaborative culture that prioritises customer safety and an enjoyable shopping environment.

1. Minimum 2 years of leadership experience in retail, hospitality or a service environment (ideally 3 years).
2. Proven ability to coach and motivate frontline teams to meet sales and service goals.
3. Strong client service and consultative selling skills with demonstrated product curiosity.
4. Excellent verbal communication and interpersonal skills; comfortable in a fast-paced environment.
5. Availability for flexible scheduling including nights, weekends and holidays.
6. Physically able to lift and carry up to 50 pounds.

1. Team coaching and leadership
2. Client service and consultative selling
3. Beauty product knowledge (makeup, skincare, fragrance)
4. Visual merchandising
5. Inventory management and loss prevention
6. Loyalty program activation and onboarding

At least 2 years of frontline leadership experience in retail, hospitality or service; 3 years preferred. Demonstrated track record of coaching teams to achieve sales and service KPIs in a fast-paced store environment.

High school diploma or equivalent required; associate degree or relevant retail/beauty certification preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora emphasises an inclusive, learning-focused retail culture where product expertise and client experience are paramount. The brand fosters professional development through structured training and encourages collaboration within stores while upholding high standards of presentation and service. As part of LVMH, employees operate in a prestige retail environment with access to leading beauty assortments and brand initiatives.