Sephora Sales and Service Leader

Sephora is a global beauty retailer known for its curated assortment of prestige cosmetics, skincare, fragrance and wellness brands and for its experiential store environments. As part of the LVMH group, Sephora emphasizes product expertise, omnichannel retailing and talent development across a diverse, customer‑facing workforce.

1. Lead and inspire the store team by modelling exceptional client service, product knowledge and selling behaviours.
2. Coach, mentor and develop associates to deliver personalized client experiences and meet individual and store sales targets.
3. Drive daily retail performance through active client engagement, expert recommendations and loyalty program promotion.
4. Manage store operations including inventory control, visual merchandising, stock replenishment and maintenance of brand standards.
5. Support onboarding and continuous learning initiatives; deliver feedback and performance development plans.
6. Ensure adherence to company policies, loss prevention procedures and a safe, inclusive shopping environment.
7. Maintain reliable scheduling and coverage for peak retail periods (nights, weekends and holidays).

1. Minimum 3 years of supervisory or leadership experience in retail, hospitality or a customer service environment.
2. Proven ability to coach and motivate teams to achieve sales and service objectives.
3. Excellent verbal communication and interpersonal skills with a client‑first orientation.
4. Demonstrated ability to learn and teach product knowledge quickly and effectively.
5. Ability to meet physical requirements of the role (able to lift and carry up to 50 pounds).
6. Flexible availability to work 30–40 hours per week including nights, weekends and holidays; punctuality and consistent attendance required.

1. Leadership and team coaching
2. Client engagement and consultative selling
3. Product knowledge and training delivery
4. Visual merchandising standards
5. Inventory management and stock control
6. Strong communication and interpersonal skills
7. Performance-driven sales management

Minimum 3 years of leadership or supervisory experience in retail, hospitality or service industries with a track record of coaching teams to achieve sales and service goals.

High school diploma or equivalent required; postsecondary coursework or retail/beauty-related certification preferred.

Comprehensive healthcare and wellbeing benefits (based on eligibility).

Sephora cultivates an inclusive, beauty-focused workplace that prizes diversity, hands-on learning and experiential retail. The brand encourages continuous development and mentorship within a fast-paced, client-centric environment.