Sephora Sales and Service Leader

Sephora is a global beauty retailer and experiential omnichannel brand, operating a network of stores and a robust digital platform. As part of the LVMH group, Sephora emphasizes innovation, brand curation and elevated client experiences, offering fast-paced retail environments where product expertise, inclusivity and customer service are central to the employer value proposition.

1. Lead and inspire the store team to deliver exceptional client experiences and achieve sales targets through coaching and role-modelling.
2. Coach and develop team members via ongoing feedback, training and onboarding in product knowledge, service excellence and loyalty programmes.
3. Drive store performance by maximizing client engagement, delivering personalised recommendations and ensuring expert product knowledge across categories.
4. Support daily store operations including inventory control, receiving, stock replenishment and adherence to loss-prevention practices.
5. Execute visual merchandising standards and maintain store presentation to reflect brand directives and promotional campaigns.
6. Ensure staffing coverage and reliability; meet required weekly hours and be available for peak retail periods (nights, weekends, holidays).
7. Uphold company policies and safety standards to create a welcoming, inclusive and compliant shopping environment.

1. Minimum 2 years of leadership experience in retail, hospitality or a customer-facing service environment.
2. Proven ability to coach, motivate and develop teams to meet or exceed sales objectives.
3. Demonstrated strength in client service, consultative selling and delivering personalised recommendations.
4. Excellent verbal communication and interpersonal skills with the ability to build rapport quickly.
5. Comfortable working in a dynamic, fast-paced retail environment and rapidly absorbing product information.
6. Physically able to lift and carry up to 50 pounds and perform tasks associated with retail operations.
7. Flexibility to work a variable schedule including evenings, weekends and holidays.

1. Client engagement and consultative selling
2. Sales coaching and performance management
3. Team development and onboarding
4. Retail operations and inventory management
5. Visual merchandising execution
6. Excellent communication and interpersonal skills
7. Reliability and shift-based scheduling

Minimum 2 years of leadership experience in retail, hospitality or service environments, with a demonstrated track record of coaching teams to achieve sales and service targets.

High school diploma or equivalent; some college coursework or vocational training preferred.

Comprehensive healthcare and wellbeing benefits (subject to eligibility).

Sephora fosters an inclusive, beauty-focused culture that values diversity, continuous learning and client-centric performance. The company encourages employees to be brand ambassadors, supporting development through training and a collaborative retail environment under the LVMH umbrella.