Sephora Sales and Service Leader

Sephora is a global prestige beauty retailer known for its broad assortment of luxury cosmetics, fragrances and skincare and for elevating the client shopping experience. Operating within the LVMH group, Sephora emphasizes product innovation, experiential retail, and inclusive beauty, offering structured training and career pathways across its store network.

1. Lead by example to deliver outstanding client service, drive sales and meet store performance targets.
2. Coach, mentor and develop store team members through ongoing feedback, product training and performance conversations.
3. Execute daily store operations including inventory control, visual merchandising standards and loss prevention procedures.
4. Provide expert product recommendations and personalized client consultations to increase conversion and loyalty program engagement.
5. Support onboarding and continuous learning initiatives; help embed brand initiatives and service excellence across the team.
6. Maintain punctuality, reliable attendance and flexible availability for peak retail hours (nights, weekends, holidays).

1. Minimum 2 years of leadership experience in retail, hospitality, or a client-facing service environment; 3+ years preferred.
2. Proven ability to coach teams to achieve sales and service goals with measurable outcomes.
3. Strong interpersonal and communication skills with a client-first orientation.
4. Comfortable working in a fast-paced, dynamic retail environment and able to adapt to changing priorities.
5. Physically able to lift and carry up to 50 pounds.
6. Availability to work 30–40 hours per week and during peak retail periods.

1. Coaching and team development
2. Client engagement and consultative selling
3. Product knowledge (cosmetics, fragrance, skincare)
4. Visual merchandising
5. Inventory management
6. Loyalty program promotion and execution
7. Performance-driven sales techniques
8. Effective verbal communication

Minimum 2 years of leadership experience in retail, hospitality or service environments; candidates with 3 or more years of progressive supervisory experience are preferred.

High school diploma or equivalent required; associate degree in business, retail management or a related field preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates an inclusive, client-centric workplace where diversity of expression is celebrated and continuous learning is encouraged. The brand emphasizes experiential retail, high-energy teamwork and opportunities for professional development within the LVMH group.