Sephora Sales and Service Leader

Sephora is a global beauty retailer known for a broad assortment of prestige cosmetics, skincare and fragrance. As part of the LVMH group, the brand emphasizes innovation, experiential retail and professional development, operating fast-paced stores that prioritise client service and product expertise.

1. Lead and inspire the store team by modelling exceptional client service and sales behaviours.
2. Coach, mentor and develop team members to improve performance, product knowledge and customer engagement.
3. Drive store sales and KPIs through personalised client recommendations, loyalty program activation and consultative selling.
4. Oversee daily store operations including inventory control, visual merchandising, opening/closing procedures and compliance with company standards.
5. Support onboarding and continuous learning initiatives, ensuring the team is current on brand campaigns, product launches and service protocols.
6. Create an inclusive, collaborative environment that promotes teamwork and a positive client experience.
7. Manage scheduling expectations and maintain reliable coverage during peak retail hours (nights, weekends and holidays).

1. Minimum 2 years of leadership experience in retail, hospitality or a client-facing service environment (3+ years preferred).
2. Proven ability to coach and develop associates to meet sales and service objectives.
3. Demonstrated track record of achieving sales targets and delivering excellent client experiences.
4. Excellent interpersonal and communication skills with the ability to resolve client concerns professionally.
5. Availability for flexible scheduling including nights, weekends and holidays and consistent, punctual attendance.
6. Physically able to lift and carry up to 50 pounds.

1. Client engagement and consultative selling
2. Coaching and team development
3. Product knowledge and beauty merchandising
4. Visual merchandising and store standards
5. Inventory control and loss prevention
6. Point-of-sale (POS) operations

Minimum 2 years of supervisory or leadership experience in retail, hospitality or a related service environment; demonstrated success coaching teams and driving measurable sales results (3+ years preferred).

High school diploma or equivalent required; post-secondary coursework or degree in business, retail management or a related field preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates a dynamic, beauty-first culture that prizes inclusivity, continuous learning and client experience. The retail environment is fast-paced and team-oriented, with strong emphasis on coaching, professional development and innovation under the LVMH umbrella.