Sephora Sales and Service Leader

Sephora is a global beauty retailer known for its broad assortment of prestige cosmetics, skincare and fragrance brands. Operating as part of the LVMH group, Sephora emphasizes innovation, training and a client-centric retail experience across its network of stores and digital platforms.

1. Lead by example on the sales floor to drive store performance, meet sales targets and deliver exceptional client experiences
2. Coach, mentor and develop team members through regular feedback, training and performance conversations
3. Foster strong client engagement through expert product knowledge, personalised recommendations and loyalty programme promotion
4. Support daily store operations including inventory control, visual merchandising and maintaining brand standards
5. Manage staffing and scheduling to ensure coverage during peak periods (nights, weekends and holidays) and uphold punctuality expectations
6. Promote an inclusive, collaborative culture that supports team wellbeing and adherence to company policies

1. Minimum 2 years of leadership experience in retail, hospitality or a client-service environment; 3+ years preferred
2. Proven ability to coach and motivate teams to achieve sales and service objectives
3. Strong interpersonal and communication skills with a client-first orientation
4. Demonstrated aptitude for learning and sharing product knowledge quickly
5. Ability to work a flexible schedule including evenings, weekends and holidays
6. Physically able to lift and carry up to 50 pounds

1. Client engagement
2. Coaching and performance management
3. Sales forecasting and goal attainment
4. Product knowledge development
5. Visual merchandising
6. Inventory control
7. Point-of-sale (POS) operations

Minimum 2 years of leadership experience in retail, hospitality or a service environment with a track record of coaching teams and delivering measurable sales results; 3+ years preferred.

High school diploma or equivalent required; post-secondary coursework or degree in business, retail management or a related field preferred.

Comprehensive healthcare and wellbeing benefits offered based on eligibility.

Sephora cultivates an inclusive, fast-paced retail environment that celebrates diversity and continuous learning. The company prioritises development and employee engagement, offering structured training and opportunities to grow within a global beauty leader under the LVMH umbrella.