Sephora Sales and Service Leader

Sephora is a global beauty retailer and a member of the LVMH group, known for its broad assortment of prestige cosmetics, skincare and fragrance brands and its omnichannel retail experience. The company emphasizes product expertise, innovation in retail and digital, and a fast-paced, client-centric sales culture that supports career development across stores and corporate functions.

1. Lead and inspire the store team by modeling exceptional client service and sales behaviours.
2. Coach, develop and provide ongoing feedback to team members to raise performance and product expertise.
3. Drive sales and KPI achievement through expert client engagement, personalised recommendations and promotion of loyalty programmes.
4. Support onboarding and continuous learning initiatives to maintain high standards of service and product knowledge.
5. Oversee daily store operations including inventory tasks, visual merchandising and maintaining presentation and safety standards.
6. Manage scheduling reliability and ensure coverage during peak retail hours, including nights, weekends and holidays.
7. Foster an inclusive, collaborative environment in line with company values and policies.

1. Minimum 3 years of relevant retail, hospitality or service experience, including at least 2 years in a leadership or supervisory role.
2. Proven track record of coaching teams to meet or exceed sales and service goals.
3. Excellent verbal communication and interpersonal skills with a client-first orientation.
4. Comfortable working in a fast-paced, dynamic retail environment and able to absorb and share product knowledge quickly.
5. Physically able to lift and carry up to 50 pounds.

1. Team leadership
2. Coaching and development
3. Client engagement and relationship building
4. Product knowledge (beauty/cosmetics)
5. Sales performance management
6. Visual merchandising
7. Inventory management
8. Effective communication
9. Reliability and punctuality

Demonstrated experience in retail or hospitality with a minimum of three years total experience and at least two years in a leadership capacity; experience in beauty or cosmetics retail strongly preferred. Proven ability to coach teams, drive sales, manage daily store operations and deliver exceptional client experiences.

High school diploma or equivalent; post-secondary coursework in business, retail management, fashion or beauty is advantageous but not required.

Comprehensive healthcare and wellbeing benefits (eligibility dependent).

Sephora cultivates a high-energy, client-focused retail culture that values diversity, inclusivity and continuous learning. Colleagues are encouraged to develop product expertise, collaborate across teams and contribute to an innovative retail experience within the LVMH portfolio.