Sephora Retail Operations Specialist

Madrid • Spain

Tuesday, April 22, 2025

Sephora, a distinguished name in the realm of prestige cosmetics, has been revolutionizing the beauty industry since its inception in 1970s Paris. As part of the esteemed luxury conglomerate Moët Hennessy Louis Vuitton (LVMH) since 1997, Sephora offers an unparalleled selection of over 14,000 products from 200 world-class brands, including its own SEPHORA COLLECTION. Known as a beauty education hub, Sephora provides innovative retail technology and personalized beauty consultations, solidifying its status as a global leader in the beauty sector.

1. Support the execution of retail initiatives, promotions, and product launches across all store locations.
2. Communicate operational updates, policies, and best practices to store managers and associates.
3. Control communication from all departments to retail teams via the INSIDE platform, ensuring efficient understanding and adherence to deadlines and standards.
4. Monitor store performance metrics and client experience KPIs, identifying opportunities for improvement.
5. Support training, tools, and resources to enhance store staff productivity and customer service.
6. Assist with store opening, relocation, and renovation projects.
7. Troubleshoot store issues and provide solutions in coordination with internal teams.
8. Maintain updated documentation for processes, training manuals, and operational guidelines.

1. Bachelor’s degree in Business, Retail Management, or related field preferred.
2. 2–3 years of experience in retail operations, multi-unit management, or a similar role.
3. Fluent in English; proficiency in French or Portuguese is advantageous.

1. Proficient in Microsoft Office (Excel, Word, PowerPoint); experience with POS and inventory management systems is a plus.
2. Strong communication and organizational skills.
3. Ability to analyze data and use insights to drive decision-making.
4. Strong problem-solving skills and a hands-on approach.
5. Project management skills.
6. Multitasking and priorities management.
7. Knowledge of retail KPIs and sales performance analytics.
8. Ability to travel to store locations as needed.

2–3 years of experience in retail operations, multi-unit management, or a similar role.

Bachelor’s degree in Business, Retail Management, or related field preferred.

Sephora offers a dynamic work environment with opportunities for career advancement, professional development, and a comprehensive benefits package.

Sephora fosters an inclusive and innovative culture, emphasizing creativity, collaboration, and a passion for the beauty industry. As part of LVMH, Sephora employees benefit from the prestige and resources of a global luxury leader, while contributing to a vibrant and dynamic workplace.