Sephora Retail Assistant (Beauty Advisor)

Sephora is a leading global beauty retailer and a member of the LVMH (Moët Hennessy Louis Vuitton) group. The brand is known for its broad, curated assortment of prestige cosmetics, fragrances and wellness products, and for a retail culture that emphasises discovery, education and customer experience. Sephora offers in-store career paths supported by formal training programs and opportunities across the wider LVMH luxury portfolio.

1. Deliver an exceptional, personalised customer experience by listening to client needs, providing product demonstrations, and offering tailored recommendations across skincare, colour, haircare and wellness ranges.
2. Drive sales performance through proactive client engagement, cross-selling, CRM enrolment and follow-up to build long-term client relationships.
3. Participate in onboarding and continuous learning via the brand’s online learning platform and field training sessions to maintain up-to-date product and technique knowledge.
4. Support daily store operations including stock replenishment, visual merchandising, product sampling and maintaining a welcoming sales floor.
5. Work collaboratively with the store team to meet trading priorities and staffing needs during peak trading times, including late nights and weekends.

1. Previous sales or customer-facing experience in retail preferred.
2. Strong interpersonal skills with the ability to build rapport quickly and adapt communication to diverse clientele.
3. Availability to work key trading periods (ideal candidates can commit to three full days across Thursday–Sunday, including late nights and weekend shifts).
4. Passion for beauty products and trends, with a willingness to learn and share product knowledge.
5. Right to work in Australia.

1. Customer service and retail selling
2. Product knowledge across beauty, skincare, haircare and wellness
3. Experience using a CRM program
4. Clienteling and relationship-building
5. Ability to learn and apply brand-specific techniques via online learning platforms and in-store training

Entry-level — some previous retail or customer-facing sales experience is preferred but comprehensive brand training is provided.

No formal tertiary qualification required; completion of secondary education or equivalent preferred.

Opportunities for professional development in Australia and across the global LVMH group; gifted products and up to 45% staff discount; paid parental leave, birthday leave and personal leave; discounted gym memberships and 24/7 mental health programs; life insurance; access to an online learning platform; social events.

Sephora cultivates an inclusive, fast-paced retail environment that celebrates diversity and curiosity. The brand emphasises continuous learning, mentorship through field trainers, and internal mobility across stores and the wider LVMH group.