Sephora Operations Team Leader

Mirabel • Canada

Tuesday, January 13, 2026

Sephora, a leader in the global beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to excellence and innovation. As an employer, Sephora offers a dynamic and inclusive work environment, fostering growth and development for its employees across its expansive network of stores worldwide.

1. Conduct on-site surveillance and utilize CCTV systems to identify, observe, and deter theft.
2. Adhere to Sephora's legal guidelines regarding arrests, seizures, and evidence preservation.
3. Prepare reports on theft incidents, merchandise recovery, accident investigations, and audits.
4. Testify in court on behalf of the company for criminal or civil cases as required.
5. Provide training to new hires and employees on loss prevention awareness.
6. Perform in-store audits and security checklist inspections.
7. Assist store management in stock preparation and processes.
8. Collaborate with store teams and district loss prevention managers to develop and implement loss prevention plans.

1. Minimum of 1 year of experience in asset protection or loss prevention in retail.
2. Meet and maintain provincial or local licensing requirements.
3. Possess strong oral and written communication skills, listening, interviewing, and interpersonal communication abilities.
4. Hold a high school diploma or equivalent.
5. Ability to work a flexible schedule, including evenings, weekends, and holidays.
6. Capability to work across multiple stores within a market.

1. Strong surveillance and observation skills.
2. Excellent report writing and documentation abilities.
3. Effective communication and interpersonal skills.
4. Proficiency in using CCTV and other security technologies.
5. Ability to conduct training sessions.

Minimum of 3 years of experience in a related field.

High school diploma or equivalent.

Compensation ranges from CAD 21.10 to CAD 26.40 per hour, with performance bonuses and a competitive benefits program.

Employees benefit from performance bonuses, a competitive benefits package, and robust training and development initiatives aimed at employee support and recognition.

Sephora Canada is committed to fostering an inclusive and supportive workplace culture, offering reasonable accommodations for candidates with disabilities or medical conditions. The company values transparency and efficiency, utilizing AI technologies in its recruitment process to enhance candidate screening and evaluation.