Sephora Operations Team Lead

Sephora is a global beauty retailer known for its curated assortment of prestige cosmetics, skincare and fragrance. As part of the LVMH selective distribution portfolio, Sephora combines fast-paced retail operations with an emphasis on client experience, product innovation and employee development across its store network.

1. Lead and manage all aspects of store operations, ensuring adherence to corporate standards and timely execution of processes.
2. Supervise the store operations team, night-stock team and operations management staff; support staffing and scheduling to meet operational needs.
3. Oversee inventory lifecycle activities including shipping, receiving, returns, cycle counts and reconciliation to ensure stock accuracy and loss prevention.
4. Drive visual merchandising execution on the sales floor to maintain brand and presentation standards.
5. Manage internal and external cleaning teams and vendor relationships, providing coaching and escalating issues as required.
6. Control supplies, demonstrators and sample inventory within budget, and maintain appropriate stock levels for the store.
7. Participate in performance management and development activities, delivering timely feedback and coaching to drive individual and team improvement.
8. Act as a customer-service leader on the sales floor, collaborating with beauty advisors to support client experience and sales initiatives.

1. 1–3 years' experience in a similar operations role within a retail environment of comparable sales volume.
2. Proven ability to influence peers and lead cross-functional store teams.
3. Demonstrated knowledge of store operations, inventory control and loss-prevention procedures.
4. Strong time-management skills with effective problem-solving capability.
5. Comfortable taking responsibility for vendor management and budgetary control of store supplies.

1. Inventory management
2. Visual merchandising
3. Vendor management
4. Staff scheduling and workforce planning
5. Performance management and coaching
6. Customer service leadership
7. Time management
8. Problem solving

1–3 years' experience in a similar role within a retail store of comparable volume, with demonstrated ability to manage operations teams and influence cross-functional colleagues.

High school diploma or equivalent required; post-secondary diploma in business, retail management or a related field preferred.

Performance bonuses; competitive benefits program; comprehensive training and development initiatives; reasonable accommodations for candidates with disabilities.

Sephora cultivates a dynamic, customer-focused retail culture that prioritizes product expertise, creativity and employee development. The workplace is fast-paced and collaborative, with emphasis on diversity, inclusion and hands-on training to foster career progression within the LVMH selective distribution network.