Sephora Operations Manager

Sephora, a leading global beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its diverse portfolio of luxury brands. As an employer, Sephora is committed to fostering an inclusive and dynamic work environment that celebrates individuality and empowers employees to achieve their full potential. With a strong presence across the Americas, Europe, and Asia, Sephora offers a vibrant workplace where innovation and creativity thrive.

1. Monitor daily warehouse KPIs, including inbound, outbound, accuracy, and productivity, and address deviations in real time.
2. Investigate and resolve operational issues directly with the 3PL floor team.
3. Ensure milestones for loading and shipment departures are met.
4. Create and share reports on inbound and outbound activities with the French supply team.
5. Serve as the primary point of contact between Sephora Collection and North American RDC 3PL partners.
6. Conduct daily operational meetings with 3PL teams to track performance and address issues.
7. Lead monthly and quarterly business reviews, preparing scorecards and analyzing KPI trends.
8. Escalate service failures and track corrective action plans to closure.
9. Share weekly and monthly volume forecasts with 3PL partners for staffing and capacity planning.
10. Manage the full claims lifecycle, including detection, documentation, escalation, and resolution.
11. Review 3PL invoices against contractual rates and address discrepancies before approval.
12. Audit warehouse processes to ensure alignment with company SOPs and drive continuous improvement initiatives.

1. Bachelor’s degree in Supply Chain or related disciplines preferred.
2. Lean Six Sigma certification and/or APICS certifications (e.g., CSCP, CPIM) highly desirable.
3. Mastery of French is a plus.

1. Excellent interpersonal skills, versatility, and responsiveness.
2. Strong project management skills from defining needs to delivering solutions.
3. Competence in transportation and customs.
4. Proficiency in data visualization and business intelligence tools (Power BI, Qlik, Looker, etc.).
5. Knowledge of WMS and SAP.

10+ years of experience in Warehouse Management in the United States, with experience in 3PL management highly preferred.

Bachelor’s degree in Supply Chain or related disciplines preferred.

The annual base salary range for this position is $110,000.00 - $125,000.00, with potential eligibility for bonuses.

Comprehensive healthcare plans, including medical, dental, and vision coverage; disability and life insurance; competitive 401k with 4% match; FSA and HSA programs; paid time off and protected leave; tuition reimbursement and mentorship programs; 30% discount on merchandise/services; free mental health and financial coaching resources.

Sephora values a diverse and inclusive workplace, encouraging employees to thrive in a supportive, mentorship-driven environment. The company invests in personal and professional growth, fostering a culture of innovation and collaboration. Sephora is committed to providing reasonable accommodation to applicants with disabilities and considers all qualified applicants without regard to various protected categories.