Sephora Operations Leader

Sephora is a global beauty retailer known for its curated assortment of prestige cosmetics, skincare and fragrance. As part of the LVMH group, the brand combines luxury retail standards with an innovative, trend-forward approach to beauty and client experience, offering structured training and career pathways across store operations.

1. Oversee daily store operations including inventory management, replenishment and order fulfillment to ensure stock accuracy and operational efficiency.
2. Lead and coach the operations team to achieve performance targets, maintain operational standards and deliver exceptional client service.
3. Direct visual merchandising and promotional execution to uphold brand presentation and drive sales.
4. Ensure compliance with company policies, loss-prevention procedures and workplace safety standards.
5. Coordinate staffing and scheduling to meet business needs during peak periods (nights, weekends, holidays) and maintain reliable coverage.

1. Minimum 3 years of relevant retail experience with at least 2 years in a leadership or supervisory capacity (retail operations or hospitality preferred).
2. Demonstrated ability to coach, motivate and develop team members to meet operational and sales objectives.
3. Strong organizational aptitude with acute attention to detail and proven problem-solving skills.
4. Excellent verbal communication and interpersonal skills; able to build collaborative, accountable team culture.
5. Availability to work a flexible schedule including nights, weekends and holidays; dependable attendance and punctuality.
6. Physically able to lift and carry up to 50 pounds as required.

1. Inventory management
2. Visual merchandising
3. Team leadership
4. Coaching and development
5. Order fulfillment
6. Operational standards compliance
7. Time management
8. Problem solving
9. Customer service

Minimum three years of relevant experience, including at least two years in a leadership role within retail operations or hospitality. Proven track record managing inventory, executing merchandising standards and developing front-line teams.

High school diploma or equivalent required; associate degree or higher in business, retail management or related field preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates an inclusive, fast-paced retail environment that prioritizes client experience, creativity and professional development. The brand emphasizes diversity, learning and internal mobility within a luxury retail framework under the LVMH umbrella.