Sephora Operations Leader

Sephora is a global beauty retail leader and part of the LVMH group, recognised for elevating product curation, experiential retail and professional development. The brand emphasises a client-centric approach, strong visual presentation and continuous learning for beauty advisors across an international network of stores.

1. Oversee daily store operations including inventory management, replenishment and order fulfillment to ensure stock accuracy and availability.
2. Lead visual merchandising and promotional set-ups to uphold brand standards and drive sales performance.
3. Coach, develop and schedule the operations team, fostering accountability and measurable performance against store KPIs.
4. Ensure operational compliance with company policies, safety standards and loss-prevention procedures.
5. Support exceptional client experience by partnering with sales teams to maintain store readiness and service continuity.

1. Minimum 3 years of leadership experience in retail operations or hospitality with demonstrated people-management success.
2. Proven ability to coach, motivate and develop frontline teams to achieve operational and sales targets.
3. Strong attention to detail, organisational aptitude and problem-solving capability in a fast-paced retail environment.
4. Excellent interpersonal and communication skills with the ability to prioritise and manage time effectively.
5. Availability for flexible scheduling including nights, weekends and holiday trading; able to meet full-time shift requirements (30–40 hours/week).
6. Physically capable of lifting and carrying up to 50 pounds as required.

1. Inventory management
2. Replenishment
3. Order fulfillment
4. Visual merchandising
5. Team coaching and development
6. Performance management
7. Operational standards compliance
8. Time management
9. Problem solving
10. Strong verbal communication

Minimum 3 years of progressive leadership experience in retail operations or hospitality, with a track record of coaching teams, managing inventory processes and delivering operational KPIs.

High school diploma or equivalent required; post-secondary coursework or diploma in business, retail management or a related field preferred.

Comprehensive healthcare and wellbeing benefits based on eligibility.

Sephora cultivates an inclusive, client-first culture that celebrates individuality and professional growth. The environment is fast-paced and collaborative, with an emphasis on learning, diversity and delivering elevated in-store experiences.