Sephora Operations Leader

Sephora is a global beauty retailer known for its curated assortment of prestige brands and innovative in-store experiences. As part of the LVMH group, Sephora combines luxury sensibilities with a fast-paced retail environment that emphasizes client service, brand presentation and talent development across its store network.

1. Drive operational excellence across the store by overseeing inventory management, replenishment, receiving and order fulfillment to ensure stock accuracy and availability.
2. Lead visual merchandising and promotional set‑ups to maintain brand standards and optimise conversion and sell‑through.
3. Coach, mentor and develop operations team members in operational processes, selling behaviours and performance metrics to build a high‑performing, accountable team.
4. Support and elevate the client experience through reliable operational execution and collaboration with sales teams to achieve store goals.
5. Ensure adherence to company policies, loss prevention procedures and safety standards to create a secure and welcoming shopping environment.
6. Manage scheduling and staffing to meet operational needs; maintain punctuality and consistent attendance, including availability for nights, weekends and holidays.

1. Minimum 2–3 years of leadership or supervisory experience in retail operations or hospitality, with demonstrable team coaching outcomes.
2. Proven ability to manage inventory processes, merchandising execution and operational workflows with strong attention to detail.
3. Excellent communication, interpersonal and time‑management skills; adept at prioritizing in a dynamic retail setting.
4. Strong problem‑solving aptitude and organizational discipline to maintain operational standards under pressure.
5. Physically capable of lifting and carrying up to 50 pounds as required.
6. Availability to work full‑time (30–40 hours/week) including peak retail periods, nights, weekends and holidays.

1. Inventory management
2. Visual merchandising
3. Team coaching and performance management
4. Operational standards & loss prevention
5. Time management and prioritization
6. Problem solving and organizational skills
7. Effective verbal and interpersonal communication

Requires a minimum of 2–3 years of supervisory or leadership experience in retail operations or hospitality, with hands‑on responsibility for inventory control, merchandising execution and people development. Prior experience in beauty or luxury retail is preferred.

High school diploma or GED required; additional coursework or certifications in retail management or business preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates a client-centric, inclusive workplace that celebrates diversity and creativity. The environment is fast-paced and collaborative, offering opportunities for professional development and internal mobility within a leading global beauty platform.