Sephora Operations Leader

Sephora is a global prestige beauty retailer within the LVMH portfolio, known for an expansive assortment of brands, innovation in retail formats, and a client-first approach. As an employer, Sephora emphasizes diversity, ongoing learning, and fast-paced store environments that reward operational excellence and customer experience leadership.

1. Oversee daily store operations including inventory management, replenishment, and order fulfillment to ensure product availability and accuracy.
2. Lead visual merchandising and promotional execution to maintain brand presentation standards and drive sales.
3. Coach, train and develop operations staff on processes, selling behaviors, performance metrics, and company initiatives to build a high-performing team.
4. Partner with sales teams to support an exceptional client experience and help achieve store business objectives.
5. Enforce company policies, safety protocols and operational standards to create a secure and welcoming shopping environment.
6. Manage scheduling and ensure reliable coverage during peak retail hours, including nights, weekends and holidays.

1. Minimum leadership experience in retail operations or hospitality; demonstrated ability to lead and develop teams.
2. Excellent organizational, problem-solving and time-management skills with strong attention to detail.
3. Effective interpersonal and communication skills; able to motivate teams and foster accountability.
4. Physically able to lift and carry up to 50 pounds as needed for merchandising and inventory tasks.
5. Availability for flexible scheduling including evenings, weekends and holiday periods; punctuality and consistent attendance.

1. Inventory management
2. Replenishment and order fulfillment
3. Visual merchandising
4. Team coaching and development
5. Operational standards compliance
6. Time management
7. Customer service and client experience support

Minimum 3 years of leadership experience in retail operations or hospitality, with a proven track record of coaching teams, managing inventory and executing merchandising standards.

Comprehensive healthcare and wellbeing benefits (eligibility applies).

Sephora cultivates an inclusive, client-centric culture that celebrates individuality and continuous development. The retail environment is dynamic and collaborative, offering opportunities to grow through hands-on leadership and cross-functional exposure within a global beauty business.