Sephora Operations Leader

Sephora is a global omnichannel beauty retailer known for its extensive portfolio of prestige brands and innovative in-store experience. As part of the LVMH family, Sephora combines luxury-brand sensibility with data-driven retail practices and a strong emphasis on talent development and inclusivity.

1. Oversee daily store operations including inventory management, replenishment, order fulfillment and adherence to operational standards.
2. Lead visual merchandising and promotional set-ups to ensure consistent brand presentation and maximize sales.
3. Coach, mentor and develop the operations team to improve performance, product knowledge and selling behaviours.
4. Support and enhance the client experience through efficient operational execution and collaboration with sales teams.
5. Maintain store maintenance and safety protocols to ensure a secure, welcoming shopping environment.
6. Manage scheduling expectations and ensure reliable coverage during peak retail hours (nights, weekends, holidays).
7. Enforce company policies and promote a culture of accountability, inclusivity and teamwork.

1. Minimum 2 years of leadership experience in retail operations or hospitality; 3+ years preferred.
2. Proven ability to lead, coach and motivate teams to meet operational and sales objectives.
3. Strong organizational aptitude with acute attention to detail and sound problem-solving skills.
4. Excellent verbal communication and interpersonal skills; capable of influencing across functions.
5. Physical ability to lift and carry up to 50 pounds as required.

1. Inventory management
2. Visual merchandising
3. Team coaching and development
4. Order fulfillment
5. Retail operations
6. Performance management
7. Time management and prioritization
8. Effective communication
9. Problem-solving

2+ years of supervisory or leadership experience in retail operations or hospitality with demonstrable success managing inventory, merchandising initiatives and coaching frontline teams.

High school diploma or equivalent required; some college or associate degree in business, retail management or a related field preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates a fast-paced, inclusive retail environment where creativity and client obsession intersect. The brand emphasizes continuous learning and career mobility within a prestige retail group and promotes diversity, equity and belonging across teams.