Sephora Operations Leader

Sephora is a global prestige beauty retailer and part of the LVMH family of maisons. The brand is known for an extensive portfolio of beauty products, progressive retail concepts, and a strong focus on client experience, diversity and employee development. As an employer, Sephora emphasizes career progression, inclusive culture, and hands-on retail leadership opportunities across its store network.

1. Lead day-to-day store operations including inventory control, replenishment, order fulfillment, and adherence to operational standards.
2. Drive brand presentation through visual merchandising, execution of promotional events, and store maintenance to maximise sales.
3. Coach, mentor and develop the operations team to improve operational proficiency, selling behaviours and achievement of performance metrics.
4. Partner with sales and client-facing teams to ensure a consistently exceptional customer experience and attainment of store goals.
5. Enforce company policies and safety procedures to maintain a secure, compliant and welcoming shopping environment.

1. Minimum 3 years of leadership experience in retail operations, hospitality, or a comparable frontline environment.
2. Proven ability to lead, coach and develop teams to meet operational and commercial objectives.
3. Strong organisational aptitude with acute attention to detail and well-honed problem-solving skills.
4. Excellent verbal communication and interpersonal skills; ability to inspire a collaborative, accountable culture.
5. Availability for flexible scheduling including nights, weekends and holidays; reliable attendance and punctuality.
6. Ability to lift and carry up to 50 pounds as required by store operations.

1. Inventory management
2. Replenishment
3. Order fulfillment
4. Visual merchandising
5. Promotional execution
6. Coaching and development
7. Performance metrics
8. Time management
9. Customer service

Three or more years leading teams in retail operations or hospitality with demonstrable success driving operational standards and developing staff.

High school diploma or equivalent required; college coursework or degree in business, retail management or hospitality is a plus.

Comprehensive healthcare and wellbeing benefits, subject to eligibility.

Sephora cultivates a fast-paced, client-centric retail culture that values inclusivity and ongoing development. The environment rewards proactive leadership, visual creativity and a collaborative approach to meeting commercial objectives.