Sephora Operations Leader

Sephora is a leading global beauty retailer and a member of the LVMH group. The brand is known for a broad assortment of prestige cosmetics, skincare and fragrance, a digitally enabled omnichannel experience and investment in employee training and development across its stores and corporate functions.

1. Oversee day-to-day store operations including inventory management, replenishment and order fulfilment to ensure operational efficiency.
2. Lead visual merchandising and promotional setups to maintain brand presentation and drive sales.
3. Coach, train and develop the operations team to elevate performance, selling behaviours and adherence to company standards.
4. Support and partner with the sales team to deliver an exceptional client experience and contribute to achieving store results.
5. Maintain store safety, compliance with company policies and high standards of store maintenance.
6. Manage scheduling and staffing to meet required weekly hours and peak retail demand (nights, weekends, holidays).

1. Minimum 2 years of leadership experience in retail operations, hospitality or a closely related environment.
2. Proven ability to lead, coach and develop a frontline team to meet operational and sales objectives.
3. Excellent communication, interpersonal and organizational skills with strong attention to detail.
4. Demonstrated problem‑solving and time‑management abilities in a fast‑paced retail setting.
5. Availability to work a full‑time retail schedule (30–40 hours/week), including nights, weekends and holidays.
6. Physically able to lift and carry up to 50 pounds as required.

1. Inventory management
2. Replenishment
3. Order fulfillment
4. Visual merchandising
5. Team coaching and development
6. Time management
7. Problem solving
8. Client service and communication
9. Store operational standards and loss prevention

Minimum 2 years of leadership experience in retail operations or hospitality, with direct responsibility for supervising and developing a team.

High school diploma or equivalent; post‑secondary coursework in retail management or business preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates a fast‑paced, client‑centric retail culture that emphasises diversity, inclusion and professional development. The environment rewards creativity, collaboration and a commitment to delivering elevated beauty experiences.