Sephora Operations Leader

Sephora is a global beauty retailer known for its broad assortment of prestige cosmetics, skincare and fragrance brands and innovative customer experience. As part of the LVMH group, Sephora operates omnichannel retail environments that emphasize merchandising excellence, experiential selling and talent development across its store network.

1. Lead day-to-day store operations including inventory management, replenishment, order fulfillment and receiving to ensure stock accuracy and product availability.
2. Oversee visual merchandising and promotional displays to uphold Sephora brand standards and optimize sales.
3. Coach, develop and schedule the operations team to deliver high-performance service, operational consistency and achievement of store goals.
4. Support store leadership in delivering exceptional client experiences and driving customer-focused initiatives.
5. Ensure compliance with company policies, loss-prevention procedures and store maintenance standards to create a safe shopping environment.
6. Manage peak-period staffing and execution, including nights, weekends and holiday operations.

1. Minimum 2–3 years of leadership experience in retail operations, hospitality or a related customer-facing environment.
2. Demonstrated ability to lead and develop teams, with experience in coaching performance and fostering accountability.
3. Strong organizational aptitude with meticulous attention to inventory control and merchandising detail.
4. Excellent verbal communication and interpersonal skills, able to motivate teams and collaborate across functions.
5. Ability to perform physical tasks required by the role, including lifting and carrying up to 50 pounds.

1. Inventory management
2. Replenishment and order fulfillment
3. Visual merchandising
4. Team coaching and development
5. Loss-prevention procedures
6. Time management
7. Client service excellence

Minimum 2–3 years of leadership experience in retail operations or hospitality, with proven success managing teams and operational processes.

High school diploma or equivalent required; college coursework or an associate's degree in business, retail management or hospitality preferred.

Comprehensive healthcare and wellbeing benefits available based on eligibility.

Sephora fosters an inclusive, diverse workplace that celebrates individuality and creativity. The company emphasizes career development, mentorship and cross-functional collaboration within an immersive retail environment.