Sephora Operations Leader

Sephora is a global prestige beauty retailer and a member of the LVMH family of maisons. The brand is known for an immersive, client‑centric retail experience, rapid product innovation and a strong emphasis on diversity, training and career development within a fast‑paced retail environment.

1. Oversee daily store operations including inventory management, replenishment, order fulfillment and adherence to operational standards.
2. Lead visual merchandising and in‑store promotional execution to maintain brand presentation and drive sales.
3. Coach, train and develop operations team members on processes, selling behaviours, performance metrics and company initiatives.
4. Support and partner with sales teams to deliver an exceptional client experience and contribute to meeting store objectives.
5. Maintain store maintenance, safety and loss‑prevention practices to ensure a secure and enjoyable shopping environment.

1. Minimum 2 years of leadership experience in retail operations or hospitality; 3+ years preferred.
2. Demonstrated ability to lead, motivate and develop teams to achieve operational and sales targets.
3. Strong attention to detail with excellent problem‑solving, organizational and time‑management skills.
4. Excellent verbal communication and interpersonal skills; ability to foster a collaborative, accountability‑driven culture.
5. Availability to work a full‑time schedule (30–40 hours/week), including nights, weekends and holidays; reliable punctuality and attendance.
6. Physically able to lift and carry up to 50 pounds as required.

1. Inventory management
2. Replenishment and order fulfillment
3. Visual merchandising
4. Team coaching and development
5. Operational standards and loss prevention
6. Client service and retail selling behaviours
7. Time management and prioritization
8. Effective verbal communication

Minimum of 2 years of supervisory or leadership experience in retail operations or hospitality; 3+ years preferred. Proven track record of coaching teams, managing inventory workflows and executing visual merchandising.

High school diploma or equivalent required; associate or bachelor's degree in business, retail management or a related field preferred.

Comprehensive healthcare and wellbeing benefits (eligibility applies).

Sephora cultivates a client‑first, inclusive retail culture that emphasizes diversity, career development and experiential merchandising. As part of the LVMH group, the brand values innovation, high standards of presentation and opportunities for progression within a global luxury portfolio.