Sephora Operations Leader

Sephora is a leading global beauty retailer known for its curated assortment of prestige cosmetics, skincare, and fragrance. As part of the LVMH portfolio, the company emphasizes innovative retail experiences, strong brand partnerships, and a people-first approach to talent development.

1. Oversee daily store operations including inventory management, replenishment, and order fulfillment to ensure operational excellence.
2. Lead and implement visual merchandising and in-store promotional events to maintain brand standards and drive sales.
3. Manage store maintenance and operational standards to deliver a safe, compliant, and engaging shopping environment.
4. Coach, train and develop the operations team on selling behaviors, operational processes, and performance metrics.
5. Support the client experience by partnering with the store team to meet customer service objectives and store targets.
6. Promote an inclusive, collaborative culture and enforce company policies and safety procedures.
7. Maintain reliable scheduling and availability during peak retail hours (nights, weekends, and holidays).

1. Minimum 2 years of leadership experience in retail operations or hospitality (3+ years preferred).
2. Proven ability to lead, coach and develop front-line teams to achieve operational and sales goals.
3. Strong attention to detail with excellent problem‑solving, organizational and time‑management skills.
4. Excellent verbal communication and interpersonal skills; able to motivate a goal‑driven team.
5. Physically capable of lifting and carrying up to 50 pounds as required.
6. Flexible availability to work 30–40 hours per week, including nights, weekends and holidays.

1. Inventory management
2. Replenishment
3. Order fulfillment
4. Visual merchandising
5. Promotional event execution
6. Store maintenance
7. Coaching and development
8. Familiarity with performance metrics
9. Operational process adherence
10. Time management
11. Problem-solving
12. Team leadership
13. Effective communication

Minimum 2 years of leadership experience in retail operations or hospitality; candidates with 3+ years of progressive supervisory experience are preferred.

High school diploma or equivalent required; post-secondary coursework in retail management or business is a plus.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates a diverse, inclusive workplace focused on personal development and a premium client experience. The brand values creativity, collaboration and continuous learning within a fast‑paced retail environment.