Sephora Operations Leader

Sephora is a leading global beauty retailer and a member of the LVMH Group, recognized for its curated assortment, experiential retail environments and progressive talent practices. As an employer, Sephora emphasizes retail innovation, inclusive client experiences and career development within a fast-paced, brand-driven context.

1. Own day-to-day store operations including inventory management, replenishment and order fulfilment to ensure product availability and store readiness.
2. Lead visual merchandising, promotional rollouts and store maintenance to uphold brand presentation and drive sales.
3. Coach, develop and schedule the operations team to meet performance metrics, foster accountability and support career progression.
4. Partner with the selling team to maintain exceptional client service and contribute to store targets and KPIs.
5. Enforce company policies, safety procedures and operational standards to create a secure and welcoming shopping environment.
6. Manage staffing reliability and shift coverage, ensuring availability during peak retail periods (nights, weekends, holidays).

1. Minimum 2–3 years of leadership experience in retail operations, hospitality, or a closely related environment.
2. Demonstrated ability to coach and develop hourly teams to achieve operational and sales objectives.
3. Strong organizational aptitude with acute attention to detail and proven problem-solving skills.
4. Excellent communication and interpersonal skills; capable of motivating a diverse workforce.
5. Physically able to lift and carry up to 50 pounds as required by store operations.

1. Inventory management
2. Replenishment and order fulfillment
3. Visual merchandising
4. Team leadership and coaching
5. Training and performance management
6. Client experience and customer service
7. Scheduling and workforce planning
8. Operational standards and compliance
9. Time management and prioritization
10. Effective verbal and written communication

2–3 years of supervisory or leadership experience in retail operations or hospitality, with a track record of driving operational excellence, coaching frontline teams and managing inventory workflows.

High school diploma or equivalent required; associate's degree or coursework in business, retail management or a related field preferred.

Comprehensive healthcare and wellbeing benefits offered based on eligibility.

Sephora cultivates an inclusive, fast-paced retail culture that values creativity, diversity and professional development. Employees are encouraged to contribute to a collaborative environment where client experience and brand presentation are paramount.