Sephora Operations Leader

Sephora is a global prestige beauty retailer and a member of the LVMH group. The brand is known for an expansive assortment of cosmetics, skincare and fragrance, a digitally enabled omnichannel experience, and a retail culture that emphasizes client service, product expertise and continuous talent development.

1. Lead daily store operations including inventory management, replenishment, order fulfillment and loss-prevention practices to ensure operational excellence.
2. Oversee visual merchandising and promotional set-ups to maintain brand presentation and drive sales.
3. Coach, develop and schedule operations team members to meet performance metrics, store goals and Sephora service standards.
4. Support the client experience by collaborating with sales teams to ensure seamless service and efficient store flow.
5. Maintain compliance with company policies, safety procedures and store maintenance standards.
6. Manage flexible staffing and scheduling to meet peak retail periods (nights, weekends, holidays).

1. Minimum 2 years of leadership experience in retail operations, hospitality or a closely related customer-focused environment.
2. Proven ability to lead, coach and develop front-line teams to achieve operational and sales goals.
3. Strong organizational skills, attention to detail and effective problem-solving under dynamic conditions.
4. Excellent interpersonal and communication skills with the ability to foster a collaborative, accountable culture.
5. Available to work a full-time schedule (typically 30–40 hours/week) including nights, weekends and holidays; reliable punctuality and attendance.
6. Physically able to lift and carry up to 50 pounds as required.

1. Inventory management
2. Replenishment and order fulfillment
3. Visual merchandising
4. Team coaching and development
5. Retail scheduling and labor management
6. Customer service standards and execution

At least 2 years of leadership experience in retail operations or hospitality with demonstrated success in managing inventory, executing merchandising initiatives and coaching teams to meet operational and sales objectives.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora fosters a fast-paced, inclusive retail environment that values creativity, diversity and professional development. The workplace emphasizes client-centric service, collaborative teamwork and internal mobility opportunities within the wider LVMH portfolio.