Sephora Operations Leader

Sephora is a leading global beauty retailer and part of the LVMH group, offering a broad assortment of prestige cosmetics, skincare and fragrance. The brand is known for an industry-leading omnichannel retail model, strong emphasis on product expertise and client experience, and a culture that invests in talent development across store and corporate functions.

1. Oversee daily store operations including inventory management, replenishment and order fulfillment to ensure product availability and operational efficiency.
2. Lead visual merchandising and promotional execution, maintaining brand presentation and store standards to drive sales.
3. Supervise and coach the operations team—provide training, performance feedback and development to build capability and career pathways.
4. Support and partner with sales teams to deliver an exceptional client experience and contribute to achieving store performance targets.
5. Ensure compliance with company policies, loss-prevention protocols and safety standards while maintaining a well‑maintained store environment.
6. Manage scheduling and staffing to meet business needs; maintain punctuality and reliable attendance expectations.

1. Minimum 2 years of leadership experience in retail operations or hospitality; demonstrated ability to lead, coach and develop teams.
2. Proven organizational skills with strong attention to detail and effective problem-solving in a fast-paced retail environment.
3. Excellent verbal communication and interpersonal skills with the ability to motivate and hold teams accountable.
4. Availability for flexible scheduling including nights, weekends and holidays; ability to meet full‑time weekly hours (30–40 hrs/week).
5. Physically able to lift and carry up to 50 pounds as required by operational duties.

1. Inventory management
2. Replenishment and order fulfillment
3. Visual merchandising
4. Team coaching and development
5. Performance metrics and KPI monitoring
6. Time management and scheduling
7. Customer service and communication
8. Problem-solving and organizational skills

At least 2 years of leadership experience in retail operations or hospitality with a track record of coaching teams, managing inventory and meeting operational KPIs; 3+ years preferred.

High school diploma or equivalent required; some college or an associate degree in business, retail management or a related field preferred.

Comprehensive healthcare and wellbeing benefits (eligibility-based).

Sephora cultivates an inclusive, fast-paced retail culture focused on education, diversity and career development. Teams are encouraged to be client-obsessed, collaborative, and results-driven while benefiting from company initiatives that promote belonging and advancement.