Sephora Operations Consultant

Calgary • Canada

Thursday, May 8, 2025

Sephora, a subsidiary of LVMH Moet Hennessy Louis Vuitton, stands as a vanguard in the beauty industry, renowned for its extensive range of premium products, expert service, and innovative retail environment. With a global presence of approximately 1,900 stores across 29 countries, Sephora continues to expand its influence, boasting over 360 stores in North America alone. The brand's North American headquarters are strategically located in San Francisco, with additional corporate offices in New York, Montreal, and Toronto.

1. Provide friendly, professional, and knowledgeable client service during store business hours.
2. Assist in training cashiers and consultants on Point-Of-Sale (POS) and MPOS systems.
3. Maintain cleanliness and organization within the cashier zone in accordance with Sephora's merchandising concepts.
4. Participate in programs aimed at reducing shortage and loss.
5. Perform timely shipment receipt and processing, and maintain stockroom organization per company standards.
6. Process transfers, damages, and testers according to company protocols.
7. Check in all visual elements and report any missing or damaged pieces to the Operations Supervisor.
8. Ensure compliance with safety, tidiness, and sampling policies and procedures.
9. Communicate inventory issues or concerns to Supervisors, Assistant Managers, or Store Manager.
10. Participate in inventory control and be cross-trained in cashier functions.

1. 1-2 years of experience in the retail or client service industry, preferably in a stockroom capacity.
2. High School diploma or equivalent.
3. Flexible availability, including evenings, weekends, and holidays.

1. Strong computer, arithmetic, and organizational skills.
2. Ability to multi-task while being attentive to client and business needs.
3. Effective time management, problem-solving, and communication skills.

1-2 years of experience in the retail or client service industry, preferably in a stockroom capacity.

High School diploma or equivalent.

Work in a fragrance-filled environment with opportunities for career growth within a leading global luxury group.

Sephora fosters an inclusive and dynamic workplace culture, emphasizing innovation, collaboration, and excellence in client service. As part of the LVMH group, employees are encouraged to pursue professional development and growth within a supportive and prestigious environment.