Sephora Customer Experience Team Leader

Sephora, a leading brand in the beauty retail industry, is part of the LVMH Moët Hennessy Louis Vuitton conglomerate, renowned for its commitment to luxury and excellence. As an employer, Sephora is dedicated to fostering a dynamic and inclusive work environment that encourages innovation and professional growth.

1. Supervise all sales floor domains, including beauty, skincare, fragrance, and haircare.
2. Ensure team members execute Sephora's sales model and deliver exceptional customer service.
3. Respond promptly to customer feedback and innovate customer interaction technologies.
4. Support in-store event organization to meet objectives and customer needs.
5. Monitor performance management needs and provide necessary coaching.
6. Deliver timely feedback for team improvement and conduct regular check-ins with direct reports.
7. Demonstrate strong understanding of store revenue and business opportunities.

1. 1-3 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.

1. Excellent verbal and written communication skills.
2. Ability to influence business partners at all levels with clarity and conciseness.
3. Proven ability to build teams by attracting and selecting talented store leaders.

Minimum 3 years of experience in a similar retail environment.

Compensation ranges from CAD 21.10 to CAD 26.40 per hour, based on qualifications and experience.

Comprehensive health and wellness benefits, subject to eligibility and other non-discriminatory operational criteria.

Sephora Canada is committed to creating an inclusive and transparent workplace where diversity is celebrated, and employees are empowered to innovate and excel. The company values transparency and efficiency, utilizing AI technologies in its recruitment process to enhance candidate evaluation.