Sephora Loss Prevention Agent

Kitchener • Canada

Tuesday, June 3, 2025

Sephora, a distinguished brand under the aegis of LVMH Moet Hennessy Louis Vuitton, the preeminent luxury goods conglomerate, is renowned for its avant-garde approach to beauty retail. With an extensive network of approximately 1,900 stores across 29 countries, Sephora offers an unmatched selection of prestigious products, expert services, and an engaging shopping experience. Its North American operations are headquartered in San Francisco, with additional corporate offices in New York, Montreal, and Toronto.

1. Safeguard store assets against theft through surveillance and the use of CCTV systems.
2. Collaborate with the Leadership team to uphold operational controls and minimize shortages.
3. Ensure adherence to Sephora policies and legal protocols regarding apprehensions and evidence preservation.
4. Draft detailed reports on theft incidents, merchandise recoveries, accident investigations, and audits.
5. Cultivate professional relationships with internal partners, law enforcement, mall security, and other retailers.
6. Provide testimony in court proceedings as required.
7. Conduct training sessions for new hires and ongoing employee education to enhance loss prevention awareness.
8. Perform store self-audits, safety inspections, and communicate findings to the Leadership team and District Loss Prevention Manager.
9. Assist in inventory preparation and collaborate on shrinkage prevention strategies.

1. Minimum of one year of experience in asset protection or loss prevention within a retail setting.
2. Fulfillment of all licensing requirements as mandated by provincial or local jurisdictions.
3. High School diploma or equivalent.

1. Strong written, verbal, interviewing, listening, and interpersonal communication skills.
2. Ability to maintain composure and provide effective coaching on loss prevention techniques.
3. Proficiency in Windows, Word, and Excel.
4. Flexibility to work varied hours, including evenings, weekends, and holidays.
5. Willingness to work at multiple locations within a market.

At least one year of asset protection or loss prevention experience in a retail environment is required.

High School diploma or equivalent.

Work in a dynamic, fragrance-filled environment with opportunities for professional growth and development.

Sephora fosters an innovative and inclusive workplace culture, emphasizing diversity, creativity, and collaboration. Employees are encouraged to engage with a vibrant community of beauty enthusiasts and professionals, contributing to a dynamic and supportive work environment.