Sephora IT Domain Manager, Loyalty & Promotions

Sephora is a leading global prestige beauty retailer and a member of the LVMH group, known for its curated brand assortment and omnichannel retail experiences. The company operates internationally across retail and digital channels and emphasizes innovation in customer engagement through loyalty, CRM and product curation.

1. Define and govern the technical architecture for omnichannel Loyalty and Promotion solutions (Digital and Retail), ensuring alignment with Sephora's IT ecosystem and GDPR requirements.
2. Ensure delivery quality by validating technical-functional specifications, adherence to planning, security constraints and production readiness.
3. Lead the technical migration and performance optimization of loyalty data to the Maxxing platform and supervise ongoing monitoring in Digital and Retail contexts.
4. Own capacity planning and budget management for the Loyalty & Promotions domain, aligning resources to the Sephora roadmap and anticipated workloads.
5. Manage the relationship with the Maxxing vendor, challenge their roadmap and support quality, and coordinate with Digital Ops and L3 Product for run operations.
6. Drive automation of technical processes (high-frequency releases, automated code-quality checks, automated unit tests) and enforce development best practices and security policies.
7. Contribute to discovery phases and high-level estimations for new initiatives, maintain technical documentation and perform active technology watch to promote innovation.
8. Provide technical support to CRM Product, Testing Factory, Governance and Business teams, and mentor/participate in recruitment to anticipate team ramp-up.

1. Minimum 10 years of professional experience in IT with demonstrated responsibility for loyalty/platform transformations or comparable programs.
2. Proven expertise in loyalty and promotions solutions, including platform migrations and performance optimisation (experience with Maxxing is an advantage).
3. Strong leadership and analytical skills with prior experience leading product or cross-functional technical teams.
4. Experience managing budgets and third‑party vendor relationships.
5. Proficiency in Agile frameworks (SAFe) and a proactive, innovation-oriented mindset.
6. Professional working level of English.

1. Maxxing
2. SAFe
3. GDPR
4. Digital Ops
5. Testing Factory
6. Technical architecture
7. Capacity planning
8. Automated unit tests
9. Release automation
10. Vendor management

Minimum 10 years in IT roles with progressive responsibility; prior leadership of loyalty program transformations, platform migrations (preferably Maxxing), budget ownership and vendor governance is required.

Bachelor's or Master's degree in Computer Science, Engineering, Information Systems or equivalent professional experience.

Sephora fosters an inclusive, diverse and community-driven culture with an emphasis on empowerment, learning and career development. The organisation values curiosity, innovation and collaboration across digital and retail teams, and offers opportunities to lead high-impact, customer-facing initiatives within the LVMH ecosystem.