Sephora Interim Talent and Operations Manager

Sephora is a global leader in prestige beauty retail and is part of the LVMH group. The brand is recognised for its wide portfolio of cosmetics, skincare and fragrance brands, an elevated in‑store experience and structured talent and training programmes that support career growth across retail operations.

1. Oversee all talent and operational activities for the assigned Sephora store, including services, workshops and events.
2. Lead recruitment for key store roles, conduct final interviews and use the applicant tracking system for candidate selection and onboarding.
3. Design, coordinate and deliver store training and continuous learning programmes in partnership with the Store Director and education partners.
4. Conduct annual performance reviews for direct reports, manage performance issues and ensure timely, actionable feedback and follow‑up across the team.
5. Manage daily store operations: inventory control (shipping, receiving, returns), cycle counts, store zoning, and ensure compliance with company operating standards and timelines.
6. Create and manage store schedules; demonstrate commercial acumen over sales, staffing, payroll and controllable expenses to drive results.

1. Two to four years of experience in a comparable talent/operations role within a retail environment of similar sales volume, or equivalent internal retail experience.
2. Proven ability to recruit, develop and retain high‑performing store leaders and advisors.
3. Strong verbal and written communication skills with the capacity to influence business partners at all levels.
4. Demonstrated experience managing performance processes and delivering structured training programmes.

1. Talent acquisition and interviewing
2. Onboarding and training design
3. Performance management and appraisal
4. Retail operations and inventory control
5. Scheduling and basic payroll processes
6. Commercial awareness and KPI interpretation
7. Coaching and team development
8. Excellent verbal and written communication

Two to four years in a similar talent, training or operations role within a retail store of comparable sales volume, or equivalent internal retail experience.

Post‑secondary diploma or certificate in Business, Human Resources, Retail Management or a related discipline, or equivalent practical experience.

Performance bonuses; competitive employee benefits program; structured training and development initiatives.

Sephora fosters an inclusive, customer‑centric and performance‑driven retail culture emphasising diversity, continuous learning and visible career pathways. The environment is fast‑paced and collaborative, with strong focus on coaching and employee empowerment to deliver exceptional client experiences.