Sephora Floor Manager (Fixed-term, Indooroopilly)

Sephora is a global prestige beauty retailer within the LVMH group, recognised for its curated assortment of makeup, skincare, fragrance and wellness brands. In the Australia & New Zealand region Sephora operates multiple stores and a growing e-commerce platform, offering structured learning pathways and internal mobility across the broader LVMH luxury portfolio.

1. Act as a visible role model on the sales floor, delivering Sephora’s signature experiential customer service and embodying the brand DNA.
2. Lead and develop the store team through coaching, regular feedback and targeted training to uplift capability and drive sales performance.
3. Drive a high-performance selling culture to meet and exceed KPIs, including sales targets, conversion and average transaction value.
4. Analyse and interpret daily reporting to inform operational and merchandising decisions alongside the Store Manager and Assistant Manager.
5. Serve as Manager in Charge (MIC) when required, making confident decisions for client and cast member matters in a fast-paced retail environment.
6. Manage back-of-house operations including stock control, visual merchandising standards and assist with sales forecasting and P&L accountability.
7. Support omnichannel category coverage across beauty, skincare, haircare and wellness while ensuring consistent client experiences.

1. Minimum three years’ retail management experience with responsibility for people leadership, P&L or budgetary elements and KPI delivery.
2. Proven experience in sales forecasting, stock control and visual merchandising within a high-volume retail environment.
3. Demonstrated coaching and development skills with experience improving team performance through feedback and training.
4. Availability to work a rotating roster including late nights, weekends and public holidays; eligible to work in Australia (Australian citizen or permanent resident).
5. Proficiency with Microsoft Office Suite for daily reporting and data interpretation.

1. Team leadership and coaching
2. KPI-driven sales management
3. Clienteling and experiential retail
4. Visual merchandising and stock control
5. Sales forecasting and basic P&L awareness
6. Data literacy and reporting
7. Microsoft Office Suite

Minimum of 3 years’ management experience in beauty or high-end retail, with a proven record of exceeding sales targets and managing people, stock and in-store operations.

Certificate IV in Retail, Business or related field preferred; tertiary qualifications in business or commerce are advantageous.

Gifted product allocations; store discount up to 45%; Paid Parental Leave, Birthday Leave and Personal Leave; 24/7 mental health wellbeing programs and life insurance; discounted gym memberships (including Virgin Active & Fitness First); access to online learning platform and development opportunities across ANZ and the LVMH group; social events.

Sephora cultivates an inclusive, energetic retail culture centred on discovery, diversity and continuous learning. Teams operate in a fast-paced, client‑centric environment with strong emphasis on coaching, career progression and cross‑brand mobility within the LVMH group.