Sephora Floor Manager

Sephora is a global prestige beauty retailer and a member of the LVMH group. The brand is recognised for its broad assortment of makeup, skincare, fragrance and wellness products, a strong omnichannel presence and a learning-driven retail model. In Australia and New Zealand Sephora operates a multi-store network alongside a growing online business and offers structured development opportunities within the wider LVMH luxury portfolio.

1. Lead and role-model the Sephora client experience on the sales floor, embodying the brand’s DNA and service standards.
2. Drive sales performance and KPI attainment through coaching, active selling, merchandising and promotional execution.
3. Coach, develop and appraise store team members to raise capability, retention and succession readiness.
4. Interpret sales and operational reporting to inform daily decisions and collaborate with Store Manager and Assistant Manager on forecasting and P&L matters.
5. Act as Manager in Charge (MIC) when rostered, making confident operational and customer-facing decisions.
6. Oversee stock control, visual merchandising and back-of-house operations to ensure store readiness across beauty, skincare, haircare and wellness categories.
7. Facilitate clear, consistent communication with the management team and provide timely feedback to staff.

1. Minimum three years’ retail management experience with responsibility for people management, sales forecasting and P&L or budget stewardship.
2. Demonstrated experience in stock control, visual merchandising and driving retail KPI outcomes.
3. Strong capability in coaching, performance management and talent development.
4. Availability to work a rotating roster including late nights, weekends and public holidays to meet store trading requirements.
5. Eligibility to work in Australia (Australian Citizen or Permanent Resident).
6. Proficiency in Microsoft Office Suite for daily reporting and data interpretation.

1. Microsoft Office Suite
2. Coaching and performance management
3. Sales forecasting and KPI analysis
4. Customer experience and experiential retail
5. Visual merchandising
6. Inventory and stock control
7. P&L awareness and commercial decision-making

At least 3 years of progressive retail management experience, ideally within beauty or prestige retail, with proven results in sales growth, staff development and operational oversight.

Gifted products throughout the year; up to 45% staff discount; Paid Parental Leave; Birthday Leave; Personal Leave; 24/7 mental health wellbeing programs; life insurance; discounted gym memberships (Virgin Active & Fitness First); online learning platform; social calendar.

Sephora cultivates a diverse, inclusive and discovery-driven workplace where education and product passion are central. The environment is fast-paced and collaborative, with a strong emphasis on coaching, internal mobility and learning through a proprietary training platform and LVMH group opportunities.