Sephora E-commerce Coordinator

Sephora, a leading and pioneering entity in the luxury cosmetics market, is globally recognized as the foremost beauty retailer in its category. As part of the esteemed LVMH group, Sephora offers unparalleled opportunities for growth and success through innovation, creativity, and a steadfast commitment to both time and clientele.

1. Lead a team of e-commerce analysts or assistants, fostering skill development and performance enhancement.
2. Coordinate the commercial calendar and promotional campaigns for the e-commerce platform.
3. Monitor key performance indicators such as revenue, conversion rate, traffic, average ticket size, and margin.
4. Ensure the accuracy and quality of information on the website, including product pages, banners, and categories.
5. Supervise order flow and maintain relationships with logistics and customer service departments.
6. Implement growth strategies focused on acquisition, retention, and conversion rate improvement.
7. Analyze competition and digital market trends to propose enhancements.
8. Structure and optimize internal processes for efficiency and scalability.
9. Collaborate with marketing for paid media strategies, CRM, SEO, and branding campaigns.
10. Ensure a seamless customer experience throughout the digital journey.

1. Previous experience in e-commerce or digital channels.
2. Familiarity with performance indicators, analytics tools, and e-commerce platforms.
3. Desirable experience in people management.
4. Knowledge of e-commerce management tools such as VTEX, Shopify, Magento, etc.
5. Strong understanding of digital marketing and conversion funnels.
6. Analytical mindset with commercial vision and results orientation.

1. Leadership and team management
2. Analytical and strategic thinking
3. Proficiency in e-commerce platforms
4. Digital marketing expertise
5. Strong communication and interpersonal skills

Minimum of 5 years in e-commerce or digital channels.

Sephora is committed to providing a workplace with equitable opportunities for all, celebrating diversity, and fostering an inclusive and respectful environment for everyone.

Sephora prides itself on creating an inclusive and diverse workplace, where every individual is celebrated and respected. As part of the LVMH family, employees are integral to shaping the future of beauty, enjoying a collaborative and innovative environment.