Sephora Desktop Support Analyst

Sephora, a leading global beauty retailer, is renowned for its innovative approach to beauty and its commitment to diversity and inclusion. As part of the esteemed LVMH group, Sephora offers unparalleled opportunities for growth and collaboration within a dynamic and creative environment. The company values its employees as its greatest asset, fostering a culture of empowerment and inspiration.

1. Provide customer-facing end-user support, including installation and configuration of desktops, laptops, mobile devices, and peripherals.
2. Perform break-fix, desk-side support, and desktop/laptop refreshes.
3. Manage incident queue and ensure tickets are resolved within defined service level agreements (SLAs).
4. Provide technical assistance for Zebra label printers, RF 9000 series barcode scanning, and WT41N0 barcode scanning devices.
5. Onboard and offboard users, including hardware collection and permission management.
6. Support the enterprise desktop environment and assist with local distribution center infrastructure hardware issues.

1. Technical IT training and industry standard certifications such as A+, Network+, Security+, or CCNA.
2. Experience in technical support and customer service (3+ years).
3. Experience with enterprise-wide OS/application refresh projects (3+ years).
4. Experience supporting standard enterprise applications and Active Directory (3+ years).

1. Strong communication skills and exceptional customer service orientation.
2. Ability to effectively prioritize and execute tasks in high-pressure environments.
3. Proficiency in Windows 10 and later, including file systems and security.
4. Experience with PowerShell and environmental scripting.

3+ years of experience in technical support, customer service, and supporting enterprise applications.

AA or BS in Information Technology or related field.

Annual base salary range of $76,000.00 - $85,000.00, with potential bonuses.

Sephora offers comprehensive medical, vision, and dental benefits, generous vacation and holiday time off, employee discounts, and free beauty product gifts from brand partners.

Sephora fosters a culture of creativity, diversity, and inclusion, encouraging employees to explore and innovate. As part of the LVMH community, employees are empowered to grow and succeed in a supportive environment that values authenticity and boldness.