Sephora Department Manager

Auckland • New Zealand

Wednesday, February 4, 2026

Sephora, a leading global beauty retailer, is part of the LVMH luxury conglomerate, renowned for its commitment to innovation and excellence. As an employer, Sephora offers a dynamic and inclusive work environment, fostering creativity and professional growth. With a strong emphasis on leadership development and a passion for reimagining the future of beauty, Sephora stands as a beacon of opportunity within the luxury retail sector.

1. Provide day-to-day supervisory oversight of store operations.
2. Collaborate with fellow supervisors, the Assistant Store Manager, and the Store Manager.
3. Achieve store KPIs and deliver an exceptional client experience.
4. Manage team performance through regular coaching and feedback.
5. Promote a high level of customer service and recommend suitable products.
6. Serve as an escalation point for clients and team matters, making operational decisions during core hours.
7. Conduct team briefings and support the Store Manager and Assistant Store Manager in achieving store targets.
8. Work on a rostered basis, including weekends, early starts, and late finishes.

1. Previous management experience in a fast-paced, high-volume retail sales environment.
2. Strong emotional intelligence and communication skills.
3. Ability to influence team members at all levels by leading by example.
4. History of exceeding sales targets and KPIs.
5. Proficiency in using the Microsoft Office Suite.

1. Leadership and team management
2. Customer service excellence
3. Strategic thinking
4. Problem-solving
5. Communication and interpersonal skills

Minimum of 3 years of management experience in a fast-paced, high-volume retail sales environment.

Employees will benefit from access to gratis and store discounts, comprehensive training programs, and personalized career development plans. Additionally, there is access to Sephora University Digital and interactions with influential guest speakers.

Sephora's culture is characterized by its innovative spirit and commitment to empowering its team members. As part of the LVMH luxury brand, Sephora combines a global reach with a supportive and inclusive work environment. The company encourages creativity and personal growth, fostering a community united by the goal of reimagining the future of beauty.