Sephora Customer Service Team Lead

Sephora is a leading global prestige beauty retailer offering a curated assortment across colour, skincare, fragrance and its own Sephora Collection. The brand operates as part of the LVMH group and is recognised for a fast‑paced, product‑driven retail environment that emphasises client experience, technical expertise and opportunities for career development.

1. Lead and coach the in‑store customer service team to consistently execute Sephora’s sales model and deliver exceptional client experiences across all product worlds (colour, skincare, fragrance, Sephora Collection).
2. Drive store sales performance by knowing KPIs and opportunities, ensuring team members in relevant product areas meet or exceed targets.
3. Support visual merchandising and store operations to maintain brand standards for presentation, flow and client accessibility on the sales floor.
4. Act as the on‑floor service lead — actively engaging with clients, collaborating with advisors, and modelling high standards of customer interaction.
5. Manage staffing and zone allocation to align floor coverage with client traffic and commercial needs; adjust resourcing as required.
6. Participate in recruitment and interviewing for world‑team roles and contribute to team engagement, recognition and development.
7. Demonstrate and promote Sephora values: client passion, innovation, expertise, respect, teamwork and initiative.

1. 1–3 years’ experience in a similar role within a comparable high‑volume retail environment or equivalent internal store leadership experience.
2. Proven ability to influence peers, provide constructive feedback and coach to improve performance.
3. Demonstrated excellence in customer service and client engagement.
4. Strong time management and problem‑solving skills in a busy retail setting.

1. Sephora sales model execution
2. Visual merchandising standards and implementation
3. Client engagement and consultative selling
4. Team coaching, feedback and performance management
5. Staffing allocation and floor zone management
6. Candidate screening and interviewing
7. Time management and operational problem solving

1–3 years in a comparable store leadership or team‑lead role within a high‑volume retail environment, or equivalent internal experience at Sephora.

Secondary school diploma (high school) required; post‑secondary studies in retail management, business or hospitality preferred.

Performance bonuses; competitive employee benefits program; comprehensive training and development initiatives.

Sephora fosters a fast‑paced, beauty‑centric workplace that prizes product expertise, client obsession and continuous learning. The brand encourages collaboration, innovation and visible career pathways within a diverse, customer‑focused retail organisation.