Sephora Customer Service Operations Assistant Intern

Sephora, a prestigious beauty retailer, is part of the esteemed LVMH group, a leader in luxury goods. Since its inception in 1969 in Limoges, France, and its integration into LVMH in 1997, Sephora has continually redefined the world of prestige beauty. With a presence in 35 countries and a workforce of 56,000, Sephora offers an unparalleled selection of nearly 500 brands, including its own Sephora Collection, making it a vibrant community for beauty enthusiasts worldwide.

1. Participate in the management of customer service operations, including various partner management meetings.
2. Monitor service quality and key performance indicators (KPIs), challenging partner results.
3. Update KPI dashboards and various data sets.
4. Communicate results internally through weekly emails and monthly meetings.
5. Analyze contact rates, reasons, and customer satisfaction.
6. Forecast order and contact volumes, sharing potential risks.
7. Optimize and create tracking dashboards.
8. Coordinate with partners and internal teams (IT, Product, Payment, Logistics) for technical incident resolution.
9. Optimize processes and follow up on final incident resolutions.
10. Manage access to customer service tools, creating and coordinating access requests.
11. Participate in projects related to access automation and contribute to process improvements.

1. Bachelor's degree (Bac+4/5) or equivalent.
2. Fluent in English.

1. Proficiency in Excel and PowerPoint.
2. Strong interest in international environments, data analysis, and numerical data.
3. Autonomous, organized, rigorous, curious, and solution-oriented.
4. Proactive and committed to continuous improvement.

Beginner level experience is acceptable, suitable for recent graduates or individuals new to the field.

Bachelor's degree (Bac+4/5) or equivalent.

The role offers a dynamic and inclusive work environment that values authenticity and teamwork. Opportunities for personal development and leadership are abundant, with resources available for learning, innovation, and career growth.

Sephora fosters a culture of diversity and inclusion, encouraging a community where authenticity is celebrated, and differences are a source of strength. The company is committed to creating meaningful experiences for clients and inspiring the beauty industry, with a focus on personal and professional growth.