Sephora Customer Operations Manager

Sephora, a distinguished member of the LVMH group since 1997, has been a trailblazer in the realm of luxury beauty since its inception in 1969 in Limoges, France. Renowned for its commitment to diversity and inclusion, Sephora fosters a vibrant community of beauty enthusiasts, uniting 56,000 employees across 35 countries. With a vast array of nearly 500 brands, including its own Sephora Collection, the company offers an unparalleled selection of perfumes, makeup, haircare, and skincare products.

1. Monitor and challenge the performance of the customer service partner to ensure objectives are met.
2. Ensure the customer service partner has the necessary resources to satisfy clients and achieve goals, including incident management.
3. Oversee the customer service budget for assigned countries.
4. Manage billing and oversee the application of contract-related penalties and bonuses.
5. Provide countries with visibility on results and assist in process improvements to enhance customer satisfaction and reduce service contacts.

1. Minimum of 3 years of experience in a customer service team or initial experience in partner management.

1. Strong affinity for numbers and proficiency in Excel.
2. Excellent command of English, both written and spoken.
3. Customer-centric mindset.

A minimum of 3 years in a customer service environment or experience in managing a partner.

Sephora offers a community where authenticity is valued, and teamwork thrives on diversity. Employees are provided with resources and opportunities for personal development and leadership, fostering an environment of learning, innovation, and growth.

Sephora is dedicated to celebrating diversity and creating an inclusive environment for all. The company promotes personal development and leadership, encouraging employees to learn, innovate, and evolve in a supportive and dynamic setting.