Sephora Customer Experience Team Leader

Sephora, a part of the LVMH conglomerate, is a global leader in the beauty retail industry. Known for its innovative approach and diverse range of products, Sephora offers a dynamic and inclusive work environment. As an employer, Sephora is committed to fostering professional growth and providing comprehensive benefits to its employees.

1. Supervise all sales floor areas, including beauty, skincare, fragrance, and hair care, ensuring adherence to Sephora's sales model.
2. Ensure exceptional customer service to achieve and surpass company objectives.
3. Respond promptly to customer feedback within the sales domain.
4. Facilitate innovation by ensuring team members are trained in customer interaction technologies.
5. Support in-store event organization to meet customer needs and business goals.
6. Monitor performance management needs and provide necessary coaching.
7. Deliver timely feedback for team improvement and conduct regular check-ins with direct reports.
8. Demonstrate a strong understanding of store revenue and business opportunities.

1. 1-3 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.

1. Excellent verbal and written communication skills.
2. Ability to influence business partners at all levels with clarity and conciseness.
3. Proven ability to build teams by attracting and selecting talented store leaders.

Minimum 3 years of experience in a similar retail environment.

Compensation ranges from CAD 21.10 to CAD 26.40 per hour, depending on qualifications and experience.

Comprehensive health and wellness benefits based on eligibility, alongside other operationally relevant and non-discriminatory criteria.

Sephora Canada fosters an inclusive and dynamic workplace culture, emphasizing transparency, innovation, and professional development. The company is committed to providing reasonable accommodations for candidates with disabilities or medical conditions.