Sephora Customer Experience Team Leader

Sephora, a leading beauty retailer, is part of the LVMH Moët Hennessy Louis Vuitton group, a global leader in luxury goods. Known for its innovative approach to beauty retail, Sephora offers a diverse range of products including cosmetics, skincare, and fragrances. As an employer, Sephora is committed to fostering a dynamic and inclusive work environment where employees are encouraged to develop their skills and grow their careers.

1. Supervise all sales floor areas, including beauty, skincare, fragrance, and hair care.
2. Ensure team members execute Sephora's sales model and deliver exceptional customer service.
3. Respond promptly to customer feedback in all areas.
4. Train team members on customer interaction technologies.
5. Support in-store events to meet objectives and customer needs.
6. Monitor performance and provide necessary coaching and feedback.
7. Conduct regular check-ins with direct reports.
8. Demonstrate strong understanding of store revenue and business opportunities.

1. 1-3 years of experience in a similar role within a high-volume retail environment or equivalent internal experience.

1. Excellent verbal and written communication skills.
2. Ability to influence business partners at all levels with clarity and conciseness.
3. Proven ability to build teams by attracting and selecting talented store leaders.

Minimum of 3 years in a similar retail environment or equivalent internal experience.

Compensation ranges from CAD 21.10 to CAD 26.40 per hour, depending on qualifications and experience.

Comprehensive health and wellness benefits, eligibility based on various factors including qualifications and relevant experience.

Sephora Canada is dedicated to creating an inclusive and dynamic work environment. The company values transparency and efficiency, utilizing AI technologies in the recruitment process to enhance candidate selection and evaluation. Sephora is committed to providing reasonable accommodations for candidates with disabilities or medical conditions.